Resources
Everything you need, thoughtfully organized in one place.
Explore helpful resources, patient information, and practice policies designed to support your care.
Inside the Nest
💻 Patient Portal
Convenient, secure access to your care.
Our secure OptiMantra Patient Portal allows you to manage your care anytime, from anywhere.
Through the Patient Portal, you can:
- Schedule or request appointments
- Complete intake paperwork and required forms
- Join secure telehealth appointments
- Securely message your provider
- Request prescription refills
- View invoices and make secure payments
- Access shared documents and treatment information
- Update your contact, pharmacy, and insurance information
Need Help Accessing Your Portal?
If you’re having trouble logging in or accessing your account, please contact our office we’re happy to help.
🗓️ Getting Started
Appointments
Appointments may be scheduled online or by phone.
To help us provide the best possible care, please keep your contact information and insurance details accurate and up to date.
New Patients
Before your first appointment, please complete all required intake paperwork through our secure patient portal.
Telehealth
Nest Psychiatry provides secure, HIPAA-compliant telehealth appointments for patients throughout Texas in accordance with state regulations.
For the best telehealth experience, please:
- Join your appointment a few minutes early
- Use a reliable internet connection
- Choose a quiet, private location
- Have your current medication list available
Appointment Changes & Cancellations
If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours’ notice.
Late cancellations or missed appointments may result in a cancellation fee.
Repeated missed appointments or excessive late cancellations may result in dismissal from the practice.
💳 Billing & Insurance
Payment
Payment is due at the time of service unless prior arrangements have been made.
We accept:
- Major credit cards
- Debit cards
- HSA/FSA cards
New Patients
If using insurance, patients are responsible for:
Telehealth
- Copays
- Coinsurance
- Deductibles
- Non-covered services
Insurance verification is provided as a courtesy and does not guarantee payment or coverage.
Self-Pay
Self-pay appointments are available. Please contact our office for current pricing.
Superbill Requests
Patients paying out of pocket may request a superbill, an itemized receipt that may be submitted to their insurance company for possible out-of-network reimbursement.
- Diagnosis codes (ICD-10)
- Procedure codes (CPT)
- Provider information
- Dates of service
Reimbursement is determined solely by your insurance plan. We recommend contacting your insurance carrier directly to verify your out-of-network benefits and reimbursement eligibility.
Outstanding Balances
Outstanding balances remain the responsibility of the patient and may result in collection activity or interruption of future appointments if left unpaid.
💊 Medications & Refills
Medication Management
Medication decisions are individualized and based on your symptoms, medical history, treatment goals, and current evidence-based guidelines.
Controlled Medications
Because stimulants, benzodiazepines, and other controlled medications are regulated by federal and Texas law, additional safety requirements may apply.
These may include:
- Comprehensive psychiatric evaluation
- Controlled Substance Agreement
- Routine follow-up appointments
- Review of the Texas Prescription Monitoring Program (PMP)
- Urine drug screening when clinically appropriate
Prescription Refills
Please allow 3–5 business days for prescription refill requests.
We are unable to provide:
- Early refills
- Replacement prescriptions for lost or stolen medications
- Refills after business hours, weekends, or holidays
Medication Safety
Patients are expected to:
Superbill Requests
- Take medications exactly as prescribed
- Never share prescription medications
- Inform us of medications prescribed by other healthcare providers
- Attend required follow-up appointments
Failure to safely use prescribed medications may result in changes to your treatment plan or discontinuation of prescribing.
🧪 Laboratory & Diagnostic Testing
Laboratory testing may be recommended when clinically appropriate to support safe, personalized psychiatric care.
Testing may include:
- Advanced biomarker testing
- Blood work
- Urine drug screening
- Medication monitoring
Certain medications including stimulants and benzodiazepines may require laboratory testing before or during treatment.
Failure to complete requested laboratory testing may delay or prevent prescription refills when medically necessary.
Patients are responsible for laboratory costs unless covered by insurance.
🔒 Privacy & Practice Policies
Your Privacy
Nest Psychiatry is committed to protecting your personal health information in accordance with HIPAA.
Your information is shared only:
- With your written authorization
- For treatment, payment, and healthcare operations
- When required by law
Telehealth appointments are conducted using secure, HIPAA-compliant technology.
Medical Records
Patients may request copies of their medical records in accordance with applicable federal and Texas laws.
Medical records may also be transferred to another healthcare provider upon receipt of a signed authorization.
Patient Responsibilities
To help us provide exceptional care, patients agree to:
- Provide accurate medical history and medication information
- Follow agreed-upon treatment recommendations
- Use medications only as prescribed
- Maintain respectful communication with providers and staff
- Notify us of significant changes to medications or medical conditions
Ending Care at Nest Psychiatry
Although uncommon, Nest Psychiatry may discontinue the patient-provider relationship in certain circumstances, including:
- Repeated missed appointments or excessive late cancellations
- Failure to follow treatment recommendations
- Failure to complete required laboratory testing
- Medication misuse or diversion
- Abusive, threatening, or inappropriate behavior
- Outstanding unpaid balances
When appropriate, written notice will be provided (typically 30 days), allowing time to establish care with another provider. Medical records will be transferred upon receipt of a signed authorization.
Crisis & Emergency Resources
Nest Psychiatry does not provide emergency psychiatric services.
If you are experiencing a medical or psychiatric emergency:
- Call 911 immediately
- Go to your nearest emergency department
- Call or text 988 to reach the Suicide & Crisis Lifeline
If you believe you are at immediate risk of harming yourself or someone else, seek emergency assistance without delay.
Still Have Questions?
We’re here to help.
If you can’t find the information you’re looking for, please don’t hesitate to contact our office. We’re happy to answer questions about appointments, billing, medications, laboratory testing, or preparing for your first visit.